Delete account
Last updated: 5 September 2026
Delete in the app
Sign in, open Account settings → Delete account and verify your identity. Read the consequences before confirming. If you need a copy of your data, request it before deletion.
Request without signing in
Email support@tbdone.com, preferably from your account email, and say that you want to delete the account. If you no longer have access to that email, explain the issue. We will verify identity proportionately; do not send passwords or unsolicited identity-document copies.
What is removed
The updated process removes the sign-in account, profile, private addresses, device registrations, verification evidence, your requests, offers, portfolios, posts, messages you sent and related media within the implemented deletion flow. Manual assessment can address data not removed by the automated process.
What may remain
Shared job records, the other party’s content, security records and backups may still contain personal data after account deletion. We do not automatically describe these as anonymous. The reason and necessary duration of further retention will be assessed for each record. Request further erasure or an explanation at support@tbdone.com.
Timing and problems
Account deletion is irreversible. If the app reports an error or you cannot sign in, contact support; do not treat an unsuccessful attempt as completed deletion. We normally respond to rights requests within one month and explain any legally permitted extension. This response period does not promise immediate deletion of all backups.